Refund policy

Last updated: October 6, 2026

At Plenzi, we want you to have a smooth and reliable shopping experience. Because we offer products from different categories and work with different fulfillment partners, not every product sold on Plenzi is eligible for return or refund.

Please check the individual product listing and any return information provided at the time of purchase before placing your order.

1. Our Return Policy

Returns are accepted only for eligible products and only when there is a genuine issue with the product.

A return or refund may be considered when:

  • The product arrives damaged.

  • The product is defective or does not function as intended.

  • You receive a product that is materially different from what you ordered.

  • You receive the wrong product.

  • The product has another genuine issue covered by the applicable product listing or return terms.

A return will not automatically be accepted simply because you do not like the product after receiving it.

Returns may be rejected for reasons including:

  • Change of mind

  • Personal preference

  • The product not meeting subjective expectations when it matches its description

  • Incorrect product selection by the customer

  • Minor differences that do not affect the product's functionality or intended use

  • Failure to follow the product's instructions or care requirements

  • Damage caused after delivery by the customer

2. Not Every Product Is Returnable

Important: Not all products available on Plenzi are eligible for return or refund.

Return eligibility may vary depending on the product, category, supplier, hygiene considerations, and other applicable conditions.

Certain products may be marked “Non-Returnable” or may have specific return conditions on their product page.

If a product is listed as non-returnable, we generally will not accept a return unless the product arrives damaged, defective, incorrect, or otherwise has a genuine issue covered by applicable law or our stated product terms.

Customers are responsible for reviewing the return eligibility and product-specific terms before placing an order.

3. Return Request Period

For products that are eligible for returns, you must contact Plenzi within the return period specified on the relevant product listing or order information.

If no specific return period is stated for an eligible product, you should contact us within 7 days of receiving the order.

Requests submitted after the applicable return period may not be accepted.

4. Proof of the Issue

To help us determine whether a return is genuine, we may ask you to provide:

  • Clear photographs of the product

  • Photographs of the packaging

  • A video showing the issue, where appropriate

  • Your order number

  • A description of the problem

  • Any other information reasonably required to verify the claim

For damaged products, we strongly recommend taking photographs or a video of the package and product before using, altering, or disposing of the packaging.

Providing evidence does not automatically guarantee approval of a return or refund. Each request will be reviewed based on the circumstances and applicable product terms.

5. Return Approval

Submitting a return request does not mean that the return has been automatically approved.

Plenzi will review the information provided and determine whether the product qualifies for a return, replacement, or refund.

If your request is approved, we will provide instructions regarding the return process.

Please do not send a product back without receiving return instructions from Plenzi.

Unauthorized returns may not be accepted or processed.

6. Condition of Returned Products

Unless the product arrived damaged or defective, eligible returned products generally must be:

  • Unused

  • Unworn

  • Unwashed

  • In their original condition

  • Returned with original packaging, accessories, tags, manuals, or other included items where applicable

Products that have been used, altered, damaged after delivery, washed, worn, or otherwise handled in a manner inconsistent with normal inspection may not qualify for a return.

The condition requirements may vary depending on the product.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Plenzi as soon as possible.

After reviewing your claim, we may offer one of the following remedies, depending on the circumstances:

  • Replacement of the product

  • Return and refund

  • Another appropriate resolution

The available remedy may depend on product availability, the nature of the issue, and the applicable product-specific return terms.

8. Change-of-Mind Returns

Plenzi does not generally accept returns simply because a customer has changed their mind or no longer wants the product.

This includes situations where:

  • You ordered the wrong product.

  • You selected the wrong variant, size, colour, or model.

  • You changed your mind after placing the order.

  • The product looks different from what you personally expected despite matching its listing.

  • You simply do not like the product after receiving it.

Exceptions may apply only where explicitly stated on the relevant product listing or where required by applicable law.

9. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable product terms.

For prepaid orders, approved refunds will generally be processed to the original payment method or through another appropriate payment method.

For COD orders, Plenzi may request bank or UPI details in order to process an approved refund.

Refunds will only be issued after the applicable return or verification process has been completed, where such a process is required.

10. Refund Processing Time

Once a refund has been approved, Plenzi will initiate the refund within a reasonable timeframe.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Plenzi is not responsible for delays caused solely by banks or third-party payment providers after the refund has been initiated.

11. Return Shipping

Where a return is approved because the product was received damaged, defective, or incorrect, Plenzi may arrange or cover the applicable return shipping costs, subject to the specific circumstances and return process.

For any return that is permitted under a product-specific policy for another reason, the applicable shipping conditions will be communicated separately.

Customers should not independently ship products to an address unless instructed to do so by Plenzi.

12. Exchanges and Replacements

Depending on the product and availability, Plenzi may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product.

Replacement availability depends on stock and fulfillment availability.

If an identical replacement is unavailable, Plenzi may offer an alternative resolution, including a refund where appropriate.

13. Non-Returnable Products

Products that may be non-returnable include, but are not limited to:

  • Personal hygiene products

  • Innerwear and intimate-use products

  • Products that cannot be resold for hygiene or safety reasons

  • Opened or used products where return is not appropriate

  • Products specifically marked as non-returnable

  • Certain clearance or promotional products

  • Personalized or customized products, where applicable

This list is not exhaustive. The return eligibility stated on the individual product listing will take priority.

Even where a product is non-returnable, Plenzi will consider genuine claims involving products that arrive damaged, defective, incorrect, or otherwise fail to meet the applicable description or terms, subject to verification and applicable law.

14. Returned-to-Origin (RTO) and Refused Orders

If an order is returned to the sender because of:

  • Customer refusal

  • Customer unavailability

  • Incorrect or incomplete address

  • Incorrect contact details

  • Failure to respond to the delivery partner

  • Failure to accept a COD order

  • Other customer-related delivery issues

it will be treated as a failed delivery rather than a product return.

For COD orders, repeatedly refusing or failing to accept orders may result in restrictions on future COD availability.

If you wish to have an RTO order shipped again, additional shipping or handling charges may apply.

15. Order Cancellation

If you wish to cancel an order, contact Plenzi as soon as possible after placing the order.

We will attempt to accommodate cancellation requests before the order is processed or shipped.

Once an order has been processed, dispatched, or handed over to a fulfillment or courier partner, cancellation may no longer be possible.

An order that has already been shipped may be subject to the applicable return and refund terms instead.

16. Fraudulent or Abusive Claims

Plenzi reserves the right to investigate return and refund requests.

We may reject claims where we reasonably determine that:

  • The issue described is not genuine.

  • The product was damaged after delivery.

  • The claim contains misleading or false information.

  • Evidence has been manipulated.

  • The customer has repeatedly abused the return/refund process.

  • The request does not meet the applicable product's return conditions.

Nothing in this section limits any rights available to customers under applicable law.

17. Contact Us

For return, replacement, or refund-related questions, please contact Plenzi:

Email: plenzicontact@gmail.com
Phone: +91 93 2167 7203

When contacting us about an order, please include your order number and a clear description of the issue so that we can assist you efficiently.

Important: Plenzi does not guarantee a return or refund for every purchase. Return eligibility depends on the specific product and the circumstances of the claim. Returns and refunds are generally processed only where an eligible product has a genuine issue, subject to verification and applicable law.