Shipping policy

Last updated: October 6, 2026

At Plenzi, we work with trusted third-party suppliers and fulfillment partners to bring you products from different categories at competitive prices. Products may be sourced and shipped from different fulfillment locations across India.

By placing an order with Plenzi, you agree to the shipping terms outlined below.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

For Cash on Delivery (COD) orders, processing may begin after the order has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During major sales, festivals, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Delivery Time

Our standard delivery timeframe is generally 5–10 business days from the date your order is processed.

Delivery times may vary depending on:

  • Your delivery location

  • Product availability

  • Courier service

  • Weather conditions

  • Public holidays

  • Festival periods

  • Operational disruptions

  • Other circumstances outside Plenzi's control

The estimated delivery timeframe is not a guaranteed delivery date.

Certain remote or difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Plenzi may offer free shipping on selected products, orders, locations, or promotional periods.

Any applicable shipping charges will be clearly shown before payment is completed.

4. Cash on Delivery

Plenzi may offer Cash on Delivery (COD) on selected products and locations.

A COD handling fee may apply and will be displayed during checkout.

Customers placing COD orders are expected to accept the delivery and pay the applicable amount to the delivery partner upon delivery.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD availability.

5. Order Tracking

Where tracking is available, Plenzi will provide tracking information after your order has been shipped.

Tracking information may take some time to become active after the shipment is handed over to the courier.

If you believe your tracking information has not updated for an unusually long period, please contact us at plenzicontact@gmail.com.

6. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately.

This may happen because products can be fulfilled from different locations or through different fulfillment partners.

As a result, you may receive multiple packages at different times for the same order.

You will not be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise stated at checkout.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package when required.

  • COD orders are accepted when delivery is attempted.

Plenzi is not responsible for delays or failed deliveries caused by an incorrect or incomplete address, incorrect contact information, customer unavailability, or refusal to accept the package.

8. Returned-to-Origin (RTO) Orders

An order may be returned to the sender if delivery cannot be completed, including situations such as:

  • Customer refusing delivery

  • Customer being unavailable during repeated delivery attempts

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer not responding to the courier

  • Customer refusing to pay the COD amount

  • Other circumstances resulting in unsuccessful delivery

For COD orders, repeated or intentional refusal of delivery may result in restrictions on future COD orders.

If an order is returned to origin and you wish to have it shipped again, additional shipping or handling charges may apply.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your shipping address or contact information, contact Plenzi as soon as possible at plenzicontact@gmail.com.

We will try to update the information before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

Plenzi is not responsible for delivery failures caused by incorrect information provided by the customer.

10. Delayed or Lost Shipments

While we work with delivery and fulfillment partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Public holidays

  • Festival-season demand

  • Government restrictions

  • Incorrect address information

  • Other unforeseen circumstances

If a shipment appears to be significantly delayed or lost, please contact Plenzi. We will coordinate with the relevant delivery or fulfillment partner to investigate the shipment and assist you.

11. Damaged Packages

If your package arrives visibly damaged, please contact Plenzi as soon as possible.

Where possible, we recommend taking clear photographs or videos of the package and the product before disposing of any packaging.

This documentation may be required when we investigate a damage-related claim with our fulfillment or delivery partner.

12. Delivery to Remote Locations

We aim to deliver across India wherever our delivery partners provide service.

Certain remote, restricted, or difficult-to-service locations may have limited delivery availability or require additional delivery time.

If delivery is unavailable to a particular location, we may contact you regarding your order.

13. Shipping Partners and Fulfillment

Plenzi works with third-party suppliers, fulfillment providers, logistics companies, and courier partners to process and deliver orders.

Depending on the product and delivery location, your order may be fulfilled and shipped through different partners.

This allows Plenzi to offer a wider range of products while maintaining competitive pricing and delivery coverage across India.

14. Contact Us

If you have questions regarding your shipment or delivery, please contact Plenzi:

Email: plenzicontact@gmail.com
Phone: +91 93 2167 7203

We will do our best to assist you with your order and delivery.

Please note: Delivery estimates provided by Plenzi are estimates only and may vary depending on the circumstances of each shipment.